WhatsApp

Identify every package, notify every customer, collect every fee.

Receive, notify by WhatsApp, release and collect for every package. Your customer sees their PO Box with no app, and the owner sees the whole day on one dashboard.

Demo coming soonBook 15 min on WhatsApp
SOMA PO Box on a laptop and a phone: the owner dashboard with today’s packages and money on the table, and the customer portal with packages ready

How it works

  1. Receive

    Scan or type the tracking number. With a pre-alert it is assigned automatically; otherwise, find the customer by PO Box number (PMB) or name. Packages over the plan allowance are flagged.

  2. Notify

    The WhatsApp message is already written, with the PO Box number, the last free storage day and their link. Send it with one tap from your WhatsApp.

  3. Your customer sees their PO Box

    With no app or password, they see what is ready, what is on the way and their balance. They can pre-alert purchases and say “on my way”.

  4. Pickup and payment

    The system calculates storage fees and pending charges, records how the customer paid and saves the signature with the time.

  5. The owner sees the day

    Received versus a typical day, packages on hand by age, money on the table, this week’s renewals and 12 months of revenue, in dollars or pesos.

One package, start to finish

70 seconds, no audio, interface in Spanish. Fictitious data.

What it looks like

Demo screenshots, interface in Spanish. All names, PO Box numbers and tracking numbers are fictitious.

Owner dashboard: packages received today, awaiting pickup, monthly revenue, money on the table, daily arrivals and storage by age
Owner dashboard: the whole day on one screen.
Counter screen: tracking number scanned and assigned to PO Box 484 from its pre-alert
Counter: the package is assigned from the pre-alert.
Notification inbox: the WhatsApp message for PO Box 484 already written, with free storage days and the customer link
Notifications: the message is pre-written; you send it.
Pickup with payment: US$6.25 due, payment method, ID checked and signature before release
Pickup: amount due, payment method, ID and signature.
Customer portal: PO Box 429 with two packages ready, free days and one package on the way
My PO Box: what is ready, what is coming and the last free day.
Customer portal: PO Box 489 with US$6.25 due for a package over the allowance and accrued storage
Balance: your customer sees storage fees before reaching the counter.

Good to know

  • The WhatsApp message is prepared; your operator sends it from their WhatsApp.
  • The system records the payment method (cash, card, Zelle, PayPal or bank transfer); it does not process payments.

This application came out of our automation and integration services, and we adapt it to each operation. View services

Do you run a private mailbox store?

Book 15 minutes to talk about how you receive packages, notify customers and handle pickup today. Free of charge.

Book 15 min on WhatsAppOr write to us through the form